Refund Policy

Partial delivery

If an order is delivered in part, the undelivered quantity is priced at the rate you paid and credited back to your balance automatically, on the next status check. You do not need to ask, and a matching entry appears in your wallet history.

Failed orders

If an order cannot be placed with any provider, the full charge is returned to your balance and the order is marked as failed.

Cancellation

Services that support cancellation are marked in the catalogue. Cancelling an in-progress order returns whatever has not been delivered at that point. Once an order is complete it cannot be cancelled.

Refills

Services marked with refill include a top-up guarantee for a stated period. Request a refill from your order list. Refills replace lost quantity; they are not cash refunds.

Balance withdrawals

Funds added to your balance are intended for purchasing services and are not withdrawn back to cash as a matter of course. If funds were added in error, open a ticket promptly and we will look at it.

Wrong link or quantity

Orders are sent to providers within seconds, so an order placed against the wrong link usually cannot be recovered. Check the link before confirming; the order form shows the exact charge before you submit.